Terms & Conditions

a) Making an agreement to purchase our goods
The market in the goods is such that the specification, description and price of individual goods can change. The invitation to you to order goods from us is not an offer by us to sell to you goods of the specification and description at the price indicated. Your order is an offer to us to buy the goods of the specification and description at the price indicated. Wherever possible we will accept your order to buy the goods of the specification and description at the price indicated and in which case there will be a concluded agreement between you and us. Wherever it is not possible to accept your order to buy the goods of the specification and description at the price indicated we will advise you by e-mail and offer to sell you the goods of the specification and description at the price stated in the e-mail and will state the period for which the offer or the price remains valid. You may accept our offer by e-mail within the period stated and in which case there will be a concluded agreement between us. We are unable to edit exisiting orders once checked out.

b) Delivery Address
You should ensure that the item can be successfully delivered and signed for at the address you have supplied. You must ensure the address and postcode entered during checkout is correct, further delivery costs will be incurred if the address supplied is incorrect and the delivery cannot be completed. Items returned to us as "undeliverable" by our couriers will not be resent until extra shipping costs have been paid in full.
It is your responsibility to provide an address suitable for delivery where the item can be checked and signed for. A signature given by anyone at the address supplied by you will be taken as proof of delivery to you.

c) Delivery of the goods
The price of the goods does not include delivery by us to your address. The costs of carriage and any insurance which you direct us to incur shall be reimbursed by you and shall be due on the date for payment of the price. We will try to deliver the goods to you within the time estimated for delivery; shown on the Delivery Information page. If we are unable to do so, we reserve the right to deliver them within 30 days beginning with the day after the day of the agreement between us. If we are unable to deliver the goods to you within 30 days beginning with the day after the day of the agreement:
1. We shall inform you by e-mail
2. We shall make a further offer to you by e-mail to sell you the goods of the specification and description at the price stated in the e-mail and will state the period for which the offer or the price remains valid
3. Unless you accept the offer we will reimburse any sum paid by you or on your behalf under or in relation to the agreement within a period of 28 days beginning with the day after the day on which the time for delivery expired.

The goods shall be delivered by us to your address and the risk in the goods shall pass to you upon such delivery taking place. You should note that our carrier requires notice to be given of any loss or damage to goods when delivered and if possible you should inspect the goods upon delivery and report any obvious loss or damage to the driver. If you report any damage to goods to us within 2 business days of delivery we will refund the price or replace the goods at no cost to you after us inspecting the damaged items. In respect of any damage to goods reported to us after 2 business days from delivery we shall require proof from you that the goods were damaged before receipt by you.

d) Payment and Price
We shall not be bound to deliver the goods until you have paid for them. Payment shall be due when the agreement is made between us. Time for payment shall be of the essence.
The title of goods does not pass to you until the goods are paid for in full. The responsibility and risk in the Goods shall pass to you at the point of delivery and we shall have no responsibility in respect of the safety of the goods thereafter.
For debts over 30 days you will be charged interest on the amount unpaid and a late payment fee in accordance with the Late Payment of Commercial Debts Regulations 2013 ("Regulations").
Simple interest is calculated daily at the annual rate of 8 percentage points above the official bank rate of the Bank of England from due date of the invoice until outstanding amount is paid in full.
You shall be responsible for all late payment fees and collection or legal fees necessitated by late or default in payment.

e) Your right of cancellation
We do not normally offer any goods on a sale or return basis. The rights of cancellation set out below apply to any agreement between you and us save insofar as the agreement is in respect of one off items made to your specifications which cannot be re-stocked e.g. wedding favours, are not returnable items. You have a right to cancel the agreement at any time before the expiry of a period of 14 calendar days beginning with the day after the day on which you receive the goods. You may cancel by giving us notice in writing which you send by post to our address, fax or e-mail, the notice shall operate to cancel the agreement between us.
If you cancel the agreement:
1. You must return the goods to us at our address
2. The goods must be returned to us complete
3. You are responsible for the cost of returning the goods to us
4. You are under a duty to take reasonable care of the goods until they are returned to us
5. You are under a duty to take reasonable care to see that they are received by us and not damaged in transit
6. We will reimburse any sum paid by you or on your behalf under or in relation to the agreement excluding the costs of carriage and any insurance which you directed us to incur
7. We will charge you the direct costs to us of recovering any goods supplied by us if you fail to return the goods to us

f) Our right of cancellation
If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall promptly repay to you any sums paid by you or on your behalf under or in relation the agreement. We shall not be liable for any other loss or damage whatever arising from such cancellation.

g) Statutory rights
Your right of cancellation is in addition to your other statutory rights. The after sales service and guarantees and the voluntary code for the return of goods by you to us mentioned below do not affect your statutory rights.

h) Advice given by us to you
We will take reasonable care when giving you any advice. All dimensions given are approximate and for guidance only. We cannot and do not warrant the suitability of any of our goods for your particular purpose.

i) Your responsibilities
It is your responsibility to ensure compatibility of any goods offered for sale by us both with existing goods and with any other goods offered for sale by us.
 

Testimonials
Opened rest of order last night, fantastic, bath bombs are lovely, really pleased, well worth the wait.
- Rachel, Wellington
Wow only ordered a few days ago and had my delivery today, as usual great products made to the highest standards. Smell so wonderful, thank you Sue you are a credit to Dee Doo XXX
- Jade, Derbyshire
Just to say the goods arrived in plenty of time and are wonderful. Thank you
- Phil, Hove
Today I received my sample pack. I am very happy with the goods and can now confidently place a larger order. I love the way they are happy to work with me to fulfil my customers needs. The variety of products is great and customer service was brilliant. Simon was very patient with me when I was asking lots of questions :)
- Christine, Middlesbrough
The service I received from Dee Doo was excellent. They couldn't do enough for me. I would highly recommend the,. The products I have received are brilliant.
- Emma, Port Talbot
I have received my first order and I am very happy with it. So pleased with the bath creamers, Can't wait to place my next order Thank You
- Clare, Maidstone
First order placed and delivered next day. Highly impressed with the service provided and the quickness of delivery Cant wait to order again
- Tammy, Walsall
First order with you guys,and I have to say we are impressed,many thanks.
- Des, Glasgow
Order arrived yesterday, everything fine and packaged well, very pleased
- Ceri, Southport
Thank you so much for a wonderful service. Very happy with my order. Your soaps are very popular with my customers because they are something that little bit different and make wonderful gifts. The courier service was excellent and has arrived in time for a two day show. See you again.
- Karen, Somerset
The bath products smell wonderful and my clients love them. In fact I am just about to order some more.
- Sarah, Cleethorpes
Everything arrived on time and as described.
- Denise. Oxford
Thank-you so much for all your help with my recent order, really appreciated! Quality of goods was superb, bath bombs and salts with exquisite fragrances and vibrant colours. Helpful and speedy company to deal with. Cant be bettered!!
- John, Ipswich
Parcel arrived today and I am delighted with the items thank you
- Kay, Swansea
Great customer service and product will be ordering again soon
- Richard, Bramley
Fantastic range of products, great attention to detail and always a friendly service
- Emma, Hove
We have placed two orders now and can honestly say the customer service and products are both wonderful. I have always said any company can process orders but it is the after service that shows you what they are really like. Both our orders had very small niggles (first one an item missing, the second a few broken bombs) BUT on contacting DeeDoo they immediately resolved the problems with friendliness and speed - next day delivery of missing / replacement goods. Cannot fault DeeDoo, you can truly use them with confidence.
- Jane, Deal
Thank you for order, was very pleased with goods will order again soon; thanks again
- Rose, Bristol
Brilliant value, so many happy customers already, bath bombs smell divine, excellent service need to keep white musk bath bombs though as these are very popular will be placing another order in next few days
- Sarah, Hampshire
Great service again, prompt delivery
- Cheryl, Crawley
Another fab delivery from DeeDoo. I'm so glad I found you. Everything arrived beautifully packed and in perfect condition Thank you again for another fab shopping experience with you
- Lorraine, Hamilton
Excellent service from start to finish, products arrived packed well and everything was far better than expected, will be using again for all my stock well done all staff
- Maria, Swansea
Great products, 2nd time Ive ordered recently and will be back for more
- Sam, Sussex
1st Order with yourselves, and am absolutely over the moon. The delivery was on time as specified, the goods where better than I ever expected the smells of your products are great. Shown them to family members for there reaction and all extremely positive. My first sale of this year is a couple of weeks time I am expecting the product's to fly out. 2nd order on its way.......many thanks
- Lyn, Hitchin
The order arrived WOW they are FAB!!! I am over the moon with everything, thanks for ringing up to ask how my opening day went, that was very considerate and thoughtful of you.
- Mary, Newcastle
Many Thanks my order arrived safely early this morning. The soaps are wonderful; as soon as these sell I will definitely be back for more. We used to buy from another company, but had trouble getting orders back, having to wait weeks and even a few months for them to complete back orders. So having these delivered so quickly is wonderful.
- Donna, Bridgend
The fizzies have now been delivered and they look great, thanks for all your help.
- Joanna, Swindon
once again thank you so much for your time and customer service your both wonderful, had a request desperate need and you filled it with in 24 hours my parcel was at the door. Fantastic products lovely smells and very pleasing to the eye I could not have a favourite cos everything is so nice, bath creamers are wonderful. I will only be purchasing my goods from here from now on. Could not wish for a better company Thank you xx
- Heather, Stafford
Many thanks for my order received very well packaged and all goods in good order, I am very pleased and look forward to future orders with your company.
- Val, Doncaster
Today I received my first order from you. I loved it all. The products are high quality and beautiful. I'm sure that my customers will love them and I will for sure come back to buy from you. The delivery time was also met and I'm really satisfied with the products, delivery time and the communication. A word so service 5 *****. Thank you so much
- Anabela, Lowestoft
I would just like to say thank you very much for my order I was so made up at the products that I received and the scent was outstanding......cant wait to make my next order. Thank you
- Tracy, Isle Of Man